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Shipping
Where do you ship from?
We design, manufacture, and ship all products from our Vancouver, Canada studio.
Do you ship internationally?
Yes! We offer standard international shipping to the UK and USA. Contact us for shipping estimates to other locations.
How long will it take to receive my order?
All products are made-to-order with 4-6 weeks production time. You'll receive tracking details once shipped. Contact us for expedited orders.
Delivery times after dispatch:
- Canada: 5–10 business days
- USA & UK: 5–15 business days
- Other international: 15–30 business days
How much does shipping cost?
Calculated at checkout based on location and order size. Free shipping on orders over $1,500 CAD within Canada.
Can I pick up my order locally?
Yes! Vancouver studio pickup available. Select "Local Pickup" at checkout. Standard 4-6 week production time still applies.
Warranty
OEHL Lighting warrants that its products will be free from defects in material and workmanship under normal use for one (1) year from the date of purchase. This warranty applies only to the original purchaser and covers products purchased from OEHL Lighting or an authorized retailer.
We do not guarantee the life span of the light bulb.
Returns
Our return policy is designed with your satisfaction in mind, offering an extended 45-day return period, free returns for any defective items under the warranty agreement, the option to choose store credit to avoid restocking fees entirely, and convenient local pickup for Vancouver customers to save on return shipping costs.